Last updated: 16 August 2026
This page explains what Jawla stores when you use it to build a tour, who else sees that data, and how to have it deleted.
Building a tour and running your account means we store four things: the photographs you upload of a property's interior, an approximate capture location, the email address on your account, and the 3D room assets Jawla generates from your photos.
The location comes from your device, and only when you have already given your browser permission to share it — Jawla never asks for it itself. It is rounded to roughly a hundred metres before it reaches us, and it is never shown on a published tour.
You can delete a listing, its photos and its generated tour at any time from your account — that removes them immediately. You can also delete the whole account from Settings: that removes your listings, their photos, the tours built from them and your credit history, cancels any subscription, and stops published tour links working. If colleagues share your organisation, deleting your account removes only you and leaves their listings alone. If you would rather we did it, or you can no longer sign in, write to support@rondtour.com and we will do it and confirm back to you.
Each of these providers processes data under its own privacy policy; we only send them what's listed above.
Your photos may show the inside of someone's home. Uploading and publishing them is your responsibility, not ours — before you photograph a property and turn it into a public tour, make sure you have the owner's or occupier's permission to do both.
Questions about this policy, or a deletion request, go to support@rondtour.com.
The data controller for this service is Aldaim Digital Ltd, a company registered in England and Wales under company number 17327688. Write to us about anything in this policy — including any of the requests below — at support@rondtour.com, which is the contact point for this notice.
We process your photographs, the coarse capture location in them and the 3D rooms we generate in order to provide the service you asked us for — that is performance of our contract with you. The same applies to your email address for account and sign-in messages, and to billing data for payments.
We rely on our legitimate interests for a narrow set of things around that: keeping the service secure, preventing abuse, and keeping the records a business has to keep. Where we ever need something that has no other basis, we will ask you for consent and you can withdraw it at any time.
This is the transfer to be aware of: the photographs you upload of a property's interior are sent to World Labs, which generates the 3D room and processes them in the United States, under its own terms and privacy policy. Nothing else you give us goes to the United States for that purpose — Cloudflare hosts the storage and the app, Stripe sees billing data, Resend sees your email address. We send World Labs only the photographs, never your name, email or payment details.
We make that transfer because it is necessary to provide the very thing you asked us for: the tour cannot be built without sending the photographs to World Labs, so the transfer is necessary for the performance of our contract with you (Article 49(1)(b) UK GDPR). If you would rather your photographs were not processed in the United States, do not upload them — the rest of your account is unaffected. Questions about this transfer, or a copy of the terms we rely on, are available from support@rondtour.com.
Ask at support@rondtour.com. We will answer within one month; if a request is genuinely complex we may extend that and will tell you why within the first month. Exercising any of these costs nothing.
If you think we have got this wrong, tell us first at support@rondtour.com — most things are faster to fix directly. You do not have to, and it does not affect your right to complain to a supervisory authority. We are a UK company and our supervisory authority is the Information Commissioner's Office (ico.org.uk), which takes complaints from anyone about how we have handled their data.